Q.  After a new cartridge is installed, the printer states that the new cartridge is not full. What is the reason?

A. The printer only estimates the level of the ink in the cartridge. It is not a precise measurement. The new cartridges should be full and should last as long as normal


Q. .When I print a sheet, the colors do not exactly like the  ones displayed on my screen.

A. Differing monitor drivers will produce slightly different colors and therefore the colors displayed on your screen will always be slightly different than the ones that your printer prints. You could try to match them but each program uses a slightly different driver and therefore each Color scheme is slightly different.


Q. Vertical lines are not aligned or vertical banding appears. How do I align the print head on my printer?

A. First make sure you are using the most current version of the printer driver.Most printers will have a utility function which will give you an option to align the printer head. Follow the instructions on the screen. Make sure to use the printers power switch to turn off the printer, otherwise the settings will not be saved. If you have already tried to align the print head and did not have any success, try turning high speed off in the printer driver settings.


Q. When a compatible cartridge is installed, a warning prompt states that "Non-genuine cartridge is installed, continue?" why does this happen?

A. Warning prompt is set by the printer manufacturer. Click YES to continue printing. There is no impact on printer and printing quality.


Q. After the cartridge is inserted into the printer, why does the printer not recognize the cartridge?

A. Take the cartridge out and reinstall it again. Use a dry cloth or paper tissue to clean the chip and reinstall it.